Quality Assurance

To ensure that Extra Hands of Heacham Limited offers a high quality service to our Service Users we have the following procedures in place:

1. Care plans are reviewed annually or more often if required. The Home Care Manager will attend any case conference if requested to do so. Service Users or their relative / advocate(s) will be asked to complete our quality assurance questionnaire at least once per year.

2. Extra Hands have a comprehensive complaints policy and procedure. To find out more about making a complaint please visit the complaints section of this website.

3. All care staff have received training in the delivery of service and are encouraged to continue their training. They also receive regular supervision and yearly staff appraisal.

Note

Service Users and/or their relatives/advocates are encouraged to contact us if they do not understand or feel satisfied with any aspect of their care. There is always someone on call to assist and our office hours are 9am – 5.30pm. Please be aware that out of office hours are for emergencies only.